Delivery and Returns

DELIVERY AND RETURNS

DELIVERY

UK and international delivery options and timeframes are listed below. If your country is not listed please contact us info@skwadshop.com.

We do not process or despatch orders on weekends, UK public holidays or outside regular working hours.

Delivery times listed are estimates only and we cannot be responsible for any courier or customs delays.

International orders may be subject to duties, taxes and other fees as well as customs delays and regulatory or legal restrictions. You or the recipient are responsible for any charges levied and for ensuring that any products you order comply with all laws and regulations of the destination country. We are unable to offer any assistance or advice if any of these issues arise.

UK

Royal Mail 24, tracked £6.50, next day delivery *
Standard Royal Mail, untracked £5.00, delivery aim 2-3 working days

* Next day delivery is only available for Mainland UK

Europe

Standard Royal Mail, untracked £9.95, delivery aim 3-5 working days

US

Standard Royal Mail, untracked £14.50, delivery aim 5-7 working days

RETURNS

We are sorry that you weren’t happy with your order. You may return products within 14 days of receipt provided that the product is unopened, unused and in a saleable condition with all packaging intact.

To request a return please email us at info@skwadshop.com. Please include your order number and the reason for your return. If you return any products, please note you will be responsible for return postage and for the safety and care of the returned products both while in your possession and while in transit. We recommend using a signed for, insured service as we are unable to issue refunds if products are lost or damaged in transit. We also recommend that you pack any products being returned with protective packaging and that you ensure the product is in a clean and undamaged condition, as the condition of the returned product will be considered when issuing refunds.

If you are returning any products to us because they are faulty, please inform us within 7 days of receipt. Please provide details of how the product is faulty and confirm whether you would like an exchange or refund. Once we have received the product and inspected it, we will either exchange the product or refund the price of the product in full as well as any reasonable costs you incur in returning the product to us. We will refund you by your original payment method but please remember it can take some time for your bank or credit card company to process and post the refund too.

Click here for the returns form.